.
Crisis Communication
Study Course Description
Course Description Statuss:Approved
Course Description Version:5.00
Study Course Accepted:12.09.2024 15:17:32
| Study Course Information | |||||||||
| Course Code: | SZF_142 | LQF level: | Level 7 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Law; State's Rights | Target Audience: | Communication Science; Civil and Military Defense; Juridical Science | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Ruta Siliņa | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Faculty of Social Sciences | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Dzirciema street 16, Rīga, szf rsu[pnkts]lv | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 3 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 6 | ||||
| Classes (count) | 2 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 4 | ||||
| Total Contact Hours | 10 | ||||||||
| Part-Time - Semester No.1 | |||||||||
| Lectures (count) | 3 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 6 | ||||
| Classes (count) | 2 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 4 | ||||
| Total Contact Hours | 10 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Basic knowledge of communication and public relations. | ||||||||
| Objective: | The aim of course is to develop students' crisis management skills, including the skills to recognize crisis situations, to understand the specifics of each crisis and of being able to find the best communication solutions for crisis management. The course is designed to introduce students with the theoretical basis of crisis management and crisis communication, identification and assessment of possible crisis situations, preparation for them, action and communication in a crisis, public opinion and cooperation with the mass media. At the end of the course, students will have the opportunity to apply the acquired knowledge in crisis communication simulation. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Introduction in crisis communication; Anatomy of a crisis | Lectures | 1.00 | auditorium | |||||
| 2 | Identification of crisis, types and vulnerability; Crisis Case Study Analysis | Classes | 1.00 | auditorium | |||||
| 3 | Preparing for crisis situations. Crisis management and communication plan. Crisis management | Lectures | 1.00 | auditorium | |||||
| 4 | Public opinion and mass media in crisis situations. Ethical aspects and the role of leadership in a crisis | Lectures | 1.00 | auditorium | |||||
| 5 | Recent findings on crisis communication. Final research | Classes | 1.00 | auditorium | |||||
| Topic Layout (Part-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Introduction in crisis communication; Anatomy of a crisis | Lectures | 1.00 | auditorium | |||||
| 2 | Identification of crisis, types and vulnerability; Crisis Case Study Analysis | Classes | 1.00 | auditorium | |||||
| 3 | Preparing for crisis situations. Crisis management and communication plan. Crisis management | Lectures | 1.00 | auditorium | |||||
| 4 | Public opinion and mass media in crisis situations. Ethical aspects and the role of leadership in a crisis | Lectures | 1.00 | auditorium | |||||
| 5 | Recent findings on crisis communication. Final research | Classes | 1.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Homework, case analysis, exam. See the course description (word) in e-studies with a detailed description of the tasks. In order to evaluate the quality of the study course as a whole, the student must fill out the study course evaluation questionnaire on the Student Portal. | ||||||||
| Assessment Criteria: | Homework, case analysis, exam - analysis, ability to apply theoretical knowledge, reasoning of proposed solutions, conclusions and proposals. | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | Exam (Written) | ||||||||
| Learning Outcomes | |||||||||
| Knowledge: | In the course of the course, students will be provided with knowledge about crisis management and crisis communication, identifying and evaluating crisis situations, as well as actions during a crisis. | ||||||||
| Skills: | To develop students' crisis management skills, including the skills to recognize crisis situations, understand the needs of each situation and be able to identify the best communication solutions for crisis management. | ||||||||
| Competencies: | Providing support to the organization's management and communication manager in crisis management and crisis communication situations and the ability to practically organize communication in crisis situations. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Coombs W. T. Ongoing crisis communication: Planning, Managing, and Responding. 5th ed. SAGE Publications, Inc; 2019 | ||||||||
| 2 | Hornmoen H., Backholm K. Social Media Use in Crisis and Risk Communication: Emergencies, Concerns and Awareness. Emerald Publishing Limited, 2018 | ||||||||
| 3 | Lehtonens J., Siliņa R., Ābelniece B. Riska un krīze komunikācija. Rīga: SIA Biznesa Augstskola Turība, 2011 | ||||||||
| Additional Reading | |||||||||
| 1 | The Handbook of Crisis Communication. Edited by W. Timothy Coombs and Sherry J. Holladay. 2010 | ||||||||
| 2 | OECD Risk Management: STRATEGIC CRISIS MANAGEMENT // Charles Baubion | ||||||||
| Other Information Sources | |||||||||
| 1 | Crisis Managemetn and Communications | ||||||||
