Communication Psychology (VPUPK_248)
About Study Course
Objective
To deepen knowledge of communication and means of communication in professional environment. Improve communication skills with the client in communication training. To develop skills of interviewing the client to collect the life history and identify the client's main problems, to acquire basic motivation skills by using the principles of motivational interviewing. To recognise the conflict, the signs of the conflict, evaluate the significance of the conflict and apply its resolution skills. Understand and recognise the risks of professional burnout, apply preventive methods to reduce the risk of burnout.
Prerequisites
Professional study courses, psychology.
Learning outcomes
Students describe and identify the communication components that underlie and establish contact with a client, understand client personality types and motivations for lifestyle changes. Identify the client's key issues. Know the steps of change within the trans theoretical model of health behaviour. List the main characteristics of personality types. Define signs of conflict, describe risks, signs, and preventive measures for professional burnout.
Active listening is used in role-plays, professionally conducts a conversation with a client, knows how to collect a short life history, as well as conducts a motivational interview. Recognizes the client's health behavior change process. Conflict resolution skills are used in role plays. Able to identify situations that create a risk of burnout. Evaluate your resources, burnout risks. Recognizes skills to be developed in professional communication. Demonstrates appropriate understanding of professional ethical standards in communication
Students differentiate communication with different customer groups in different environments, including e-environment, personality types and justify/characterize their choice; evaluates the client's motivation and the need to use motivational interviewing. Uses active listening and motivating skills according to the process of changing the client's health behavior. Distinguishes the signs of different conflict situations, uses strategies to solve them. Knows and uses preventive methods to reduce the risks of professional burnout.
