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Conflicts and Resolution Strategies
Study Course Description
Course Description Statuss:Approved
Course Description Version:1.00
Study Course Accepted:08.04.2019 08:56:30
| Study Course Information | |||||||||
| Course Code: | LF_627 | LQF level: | All Levels | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Psychology | Target Audience: | Medical Services; Nursing Science; Sports Trainer; Medicine | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Ērika Gintere | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | RSU Liepāja Branch | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | |||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 5 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 10 | ||||
| Classes (count) | 11 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 22 | ||||
| Total Contact Hours | 32 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | General Psychology, Developmental Psychology, Biological Basics of Psychology. | ||||||||
| Objective: | To develop students' conflict management competence in business communication in problem solving, to enable students to improve their communicative competence for effective promotion of communication process in professional work environment. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Business/ organisation culture: cooperation and competition. | Lectures | 1.00 | auditorium | |||||
| 2 | Comparison of author theories on conflicts. | Lectures | 1.00 | auditorium | |||||
| 3 | Conflict management: conflict concept, structure, dynamics, disagreement diagnosis, conflict classifications and types. | Lectures | 1.00 | auditorium | |||||
| 4 | Destructive and constructive conflict resolution strategies. | Lectures | 1.00 | auditorium | |||||
| 5 | Negotiation management: principles of co-operation and communication. | Lectures | 1.00 | auditorium | |||||
| 6 | Model of constructive criticism. The model of constructive confrontation. | Classes | 2.00 | auditorium | |||||
| 7 | Effective conflict management. Individual behavioral patterns in conflict situations. | Classes | 1.00 | auditorium | |||||
| 8 | Manipulation strategies and types. Business relationship building strategies. | Classes | 2.00 | auditorium | |||||
| 9 | Mediator attraction model. Mediation in conflict resolution. | Classes | 1.00 | auditorium | |||||
| 10 | 4-step conflict resolution model. | Classes | 1.00 | auditorium | |||||
| 11 | Negotiation skills. Didactic exercises. | Classes | 2.00 | auditorium | |||||
| 12 | Conflict analysis. Professional mediation mediation. Video footage analysis. | Classes | 2.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | 1. To analyse 3 sources of literature from the proposed list of literature, to develop theses for group work and discussion. 2. Report development and presentation in conflict management processes: professional needs and communication. 3. Conflict analysis and conflict resolution by anticipating the result. 4. Implementation of conflict methodology. | ||||||||
| Assessment Criteria: | Presentation of conflict management skills. Results of practical work during semester (25%), participation in seminars (25%) and result of examination (written) (50%). | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | Conflict theory of professional communication implementation, ensuring effective communication and management of communication. | ||||||||
| Skills: | • Encourage initiatives to find new solutions in society by understanding their internal resources. • Improve the ability to identify the causes of conflict in professional activity. • Will be able to analyse social interaction in conflict situations in a professional environment. • Strengthen the ability to conduct constructive dialogue in professional communication. • Improve the ability to provide positive interaction in professional communication. | ||||||||
| Competencies: | Integrate in practice conflict diagnosis, management, resolution. Mediation competencies. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Leiendekers, A. Konfliktu vadība. Rīga: Mācību centrs „Miervidi”, 2016. 199 lpp. | ||||||||
| 2 | Teobalds, T., Kūpers, K.(2008). Apklusti un klausies: patiesība par to, kādai ir jābūt saskarsmei darbavietā. Rīga: Lietišķās informācijas dienests, 200 lpp | ||||||||
| 3 | Untāls, E. (2017). Korporatīvās pasakas. Tavas jaunās dzīves sākums. Rīga: Zvaigzne ABC, 302 lpp | ||||||||
| Additional Reading | |||||||||
| 1 | Losons, K. Prasme sadarboties ar sarežģīta rakstura cilvēkiem. Rīga: Zvaigzne ABC, 2010. 101 lpp. | ||||||||
