Professional Communication and Ethics

Study Course Description

Course Description Statuss:Approved

Course Description Version:2.00

Study Course Accepted:15.12.2023 12:25:01

Study Course Information
Course Code:		LF_696		LQF level:		Level 5
Credit Points:		2.67		ECTS:		4.00
Branch of Science:		Communication Sciences		Target Audience:		Medical Services
Study Course Supervisor
Course Supervisor:		Dita Role
Study Course Implementer
Structural Unit:		RSU Liepāja Branch
The Head of Structural Unit:
Contacts:		Liepaja, 24/26 Riņķu Street, lfrsu[pnkts]lv, +371 63442118, +371 63442119, +371 63484632
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		9	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		18
Classes (count)		7	Class Length (academic hours)		2	Total Contact Hours of Classes		14
Total Contact Hours								32
Study course description
Preliminary Knowledge:
High school knowledge of the basics of psychology, communication, philosophy and ethics.
Objective:
To create an understanding of the main regularities of the human psyche, personality structure, psychological processes, medical ethical issues, the use of pedagogical knowledge in daily practice with patients in the context of the health care system, to apply appropriate principles of communication, to recognize conflict and develop the skills to solve it.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	Bio-psycho-social model of psychological science. Biological basis of psychological processes. Modern studies, theories and authors on the interrelationships of bio-psycho-social manifestations.			Lectures		1.00	auditorium
2	Psychological processes. Basics, functions and purposes of emotions. Manifestations of emotions in the body and behavior, stress, anxiety, depression, tension. Relationships between thinking, cognitive and emotional processes.			Lectures		1.00	auditorium
3	The concept of personality. Personality typologies. Temperament and character traits. Psychographic models of grouping of personality value orientations.			Lectures		1.00	auditorium
				Classes		1.00	auditorium
4	The connection of pedagogy as a science with other sciences. Categories of pedagogy. Objective evaluation, classification (Bloom) and correction. Learning process: learning/education, interaction and motivation.			Lectures		1.00	auditorium
5	Prerequisites and determinants of teaching/education: age stage, psychosomatic background, memory, motivation, their importance in the learning process. Choice of methodology depending on the goals to be achieved: methods and means. Organization and implementation of the teaching/educational process.			Lectures		1.00	auditorium
6	Factors limiting education. Swiss cheese pattern.			Classes		1.00	auditorium
7	Feedback and reflection in pedagogy.			Classes		1.00	auditorium
8	Ethics – a philosophical study of morality and virtue.			Lectures		1.00	auditorium
9	Basic principles of professional ethics.			Lectures		1.00	auditorium
10	Application of the basic principles of professional ethics in the practical work of a masseur.			Classes		1.00	auditorium
11	Ethical dilemmas.			Classes		1.00	auditorium
12	The concept of contact. Professional communication and its differences from everyday communication. Perception, its types. Information exchange. Cooperation and interaction. Verbal and non-verbal communication. The role of emotions in communication. Empathy, sympathy, antipathy in communication.			Lectures		1.00	auditorium
13	Key skills of attention, listening and action. Establishing and maintaining contact with the client. Active listening skills. Open and closed questions. Principles of contact with individual customer groups. Communication in health care.			Lectures		1.00	auditorium
14	Conflict. Signs of conflict, meaning and resolution options. Conflict situations in professional activity, their types. Effective response in conflict situations.			Classes		1.00	auditorium
15	Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The importance of personal resources in the prevention of burnout.			Classes		1.00	auditorium
Assessment
Unaided Work:
Independent preliminary preparation on the relevant topic using e-study materials, recommended literature and Internet resources, with subsequent evaluation and practical application in classes.
Assessment Criteria:
Cumulative rating. In practical lessons, independent work on topics, creating three presentations, in connection with current events in the masseur profession - Basics of Psychology 25%; Pedagogy 25%; Professional communication 25% and solving situational tasks Professional ethics - assessment 25%.
Final Examination (Full-Time):		Exam
Final Examination (Part-Time):
Learning Outcomes
Knowledge:		As a result of the study course, students will be able to: describe the main regularities of the human psyche, recognize different emotions and feelings, describe types of temperament, characteristics of personality behavior in different conditions and understand the importance of an individual approach in communication with the patient. Students are able to formulate the essence of pedagogy, teaching methods, their forms and characteristics, outline the organization of the learning process, the factors affecting the educational process at different age stages, describe the possibilities of using pedagogy in the masseur profession and justify the basic principles of masseur ethics.
Skills:		As a result of the study course, students will be able to describe the individual typological characteristics of the personality, will learn the skills to integrate planning of educational situations into professional activities, organization and management of the educational process, evaluation of educational results, will be able to prevent and, if necessary, resolve conflict situations based on the basic principles of ethics and morality.
Competencies:		After completing the study course, students will be able to create a professional dialogue with the patient, be competent in planning, organizing, managing, implementing and evaluating the patient education process, and use morally correct reasoning to justify their position or opinion, analyze situations of moral dilemmas, evaluate and find morally adequate solutions to cases from practice, using the learned basic principles of ethics and solving conflict situations effectively and in accordance with the requirements of professional ethics. The ability to take responsibility for the results of one's professional activity.
Bibliography
No.	Reference
Required Reading
1	Mārtinsone, K. 2019. Veselības psiholoģija. Teorijas un prakses starpdisciplinārā perspektīva. Rīga: RSU.
2	Mārtinsone, K. 2016. Veselības psiholoģija. Rīga: RSU
3	Mārtinsone, K., Miltuze, A. (red.). 2015. Psiholoģija. Rīga: Zvaigzne, ABC
4	Milts, A. 2004. Ētika: saskarsmes ētika: lekciju kurss. – Rīga, Zvaigzne ABC. (akceptējams izdevums)
5	Šteinberga, A. 2013. Pedagoģiskā psiholoģija. RaKa.
6	Veselības psiholoģija : teorijas un prakses starpdisciplinārā perspektīva. 2019. K. Mārtinsones un V. Sudrabas zinātniskajā redakcijā.
Additional Reading
1	Groth-Marnat, G. & Wright, J. 2016. Handbook of Psychological Assessment
2	Patient education for health literacy. St. Louis, Missouri: Elsevier
3	Richard D. Gross. 2015. Psychology : The Science of Mind and Behaviour
4	Špona, A. 2022. Pedagoģija. Rīga: RaKa
5	Teresa J. Carter. 2019. Transformative Learning in Healthcare and Helping Professions Education: Building Resilient Professional Identities. Information Age Publishing. EBSCOhost E-grāmata. Pieejams RSU tīklā.
6	Weiner, Irving B. 2012. Handbook of Psychology, Behavioral Neuroscience. (akceptējams izdevums)