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Professional Communication in Social Work
Study Course Description
Course Description Statuss:Approved
Course Description Version:8.00
Study Course Accepted:29.08.2024 11:14:39
| Study Course Information | |||||||||
| Course Code: | LUSDK_258 | LQF level: | Level 6 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Sociology | Target Audience: | Social Welfare and Social Work | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Ārija Baltiņa | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Department of Rehabilitation | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Riga, 26a Anninmuizas boulevard, socdk rsu[pnkts]lv, +371 67061575 | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 6 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 12 | ||||
| Classes (count) | 10 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 20 | ||||
| Total Contact Hours | 32 | ||||||||
| Part-Time - Semester No.1 | |||||||||
| Lectures (count) | 5 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 10 | ||||
| Classes (count) | 5 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 10 | ||||
| Total Contact Hours | 20 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Not necessary. | ||||||||
| Objective: | To build knowledge and understanding of students of the Department of Welfare and Social Work about the communication process, the parties involved in communication, means of communication, planning and leading of an interview, breakdown and resolution of conflicts, public speech. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Concept of communication, levels and means of communication. Nature and process of communication, agents involved. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 2 | Communication with a client at micro level: leading a conversation/interview. Communication styles and techniques. Alternative means of communication. | Lectures | 2.00 | auditorium | |||||
| Classes | 2.00 | auditorium | |||||||
| 3 | Conflicts, their occurrence and resolution. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 4 | Public speech. | Lectures | 1.00 | auditorium | |||||
| Classes | 2.00 | auditorium | |||||||
| 5 | Communication, using different means: letters, speech in mass media. Examples. | Lectures | 1.00 | auditorium | |||||
| Classes | 2.00 | auditorium | |||||||
| 6 | Social work reflection in mass media. | Classes | 2.00 | auditorium | |||||
| Topic Layout (Part-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Concept of communication, levels and means of communication. Nature and process of communication, agents involved. | Lectures | 1.00 | auditorium | |||||
| 2 | Communication with a client at micro level: leading a conversation/interview. Communication styles and techniques. Alternative means of communication. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 3 | Conflicts, their occurrence and resolution. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 4 | Public speech. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 5 | Communication, using different means: letters, speech in mass media. Examples. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 6 | Social work reflection in mass media. | Classes | 1.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Studying of literature sources, acquaintance with research, performance of practical works, work in groups. Please complete the study course evaluation questionnaire. | ||||||||
| Assessment Criteria: | Attendance (20%), participation in group work (25%), preparation and presentation of a presentation (35%), written examination (20%). | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | Exam (Written) | ||||||||
| Learning Outcomes | |||||||||
| Knowledge: | After a successful mastering of the study course, the student will be able: • to describe the concept of communication; • to recognise levels of communication; • to describe the process of preparation for an interview and its leading; • to explain the process of occurrence of conflicts and their resolution; • to list the breakdown of conflicts; • to list communication channels • to describe the media reflection of social work. | ||||||||
| Skills: | After a successful mastering of the study course, the student will be able: • to evaluate development of conflicts and possible solutions • to prepare a public speech • to use communication skills in work with a client • to plan and prepare an interview with a client. | ||||||||
| Competencies: | Able to describe the nature and process of communication, the process of encoding and decoding information. Able to identify types of conflicts and possible resolution options. Able to describe the necessary actions in the preparation of a successful interview and/or conversation and speech. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Cournoyer, B. R. Social Work Skills. Workbook. Cengage Learning. 2016. | ||||||||
| 2 | Loughram, H. Counseling Skills for Social Workers. Routledge. 2019. | ||||||||
| 3 | Weisman, D., Zornado, J. Professional Writing for Social Work Practice. 2nd Edition. Springer Publishing Company. 2018. | ||||||||
| Additional Reading | |||||||||
| 1 | Lishman, J. Communication in Social Work. Palgrave Macmillan. 2009. | ||||||||
