Human Experience in Health Care

Study Course Description

Course Description Statuss:Approved

Course Description Version:2.00

Study Course Accepted:02.04.2024 08:49:30

Study Course Information
Course Code:		SZF_112		LQF level:		Level 7
Credit Points:		2.00		ECTS:		3.00
Branch of Science:		Management; Public Management		Target Audience:		Health Management; Political Science; Management Science; Business Management; Social Welfare and Social Work; Public Health
Study Course Supervisor
Course Supervisor:		Vita Šteina
Study Course Implementer
Structural Unit:		Faculty of Social Sciences
The Head of Structural Unit:
Contacts:		Dzirciema street 16, Rīga, szfrsu[pnkts]lv
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		6	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		12
Classes (count)		6	Class Length (academic hours)		2	Total Contact Hours of Classes		12
Total Contact Hours								24
Study course description
Preliminary Knowledge:
Not required.
Objective:
The aim of the study course is to provide theoretical and practical knowledge about the concept of human experience, its role in ensuring the quality of health care. The study course includes the concepts, tools, research results and good practice examples developed by the World Health Organization (WHO), IHI (Institute for Healthcare Improvements), The Beryl Institute, Planetree organization on the experience of patients and healthcare workers, community and public health literacy. Upon successful completion of the course, students will understand the importance of human experience in the context of healthcare quality, will be familiar with available evidence-based information sources, tools recommended by international organizations, and will be able to analyze national Patient Reported Experience Measurement (PREMS) data.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	The human experience in global health care			Lectures		1.00	auditorium
				Classes		1.00	auditorium
2	Person centered health care			Lectures		1.00	auditorium
				Classes		1.00	auditorium
3	Importance of the opinion of patients and healthcare workers (PREMs; PROMs)			Lectures		1.00	auditorium
				Classes		1.00	auditorium
4	Communication methods and complaint management in improving the patient experience and compliance			Lectures		2.00	auditorium
				Classes		2.00	auditorium
5	Co-design method in promoting a culture of involvement			Lectures		1.00	auditorium
				Classes		1.00	auditorium
Assessment
Unaided Work:
- Independent literature search and learning; - Independent PREMS data analysis; - Independent familiarization with available materials on SPKC web about patient experience; - Work in groups and active participation in role-playing games; - Presentation, argumentation. In order to evaluate the quality of the study course as a whole, the student must fill out the study course evaluation questionnaire on the Student Portal.
Assessment Criteria:
Cumulative assessment is applied to the study course, which consists of: - average rating of individual tasks and group work (30%); - evaluation of the individual report (70%).
Final Examination (Full-Time):		Exam (Written)
Final Examination (Part-Time):
Learning Outcomes
Knowledge:		- Know and understand the definition and elements of human experience, its role in the concept of healthcare quality; - Understand the benefits of personalized healthcare; - Know personal health communication methods; - Know international measurements of patient and employee experience and be able to analyze data; - Know the elements of employee experience strategy; - Know international organizations and be familiar with the tools and concepts offered by them in the field of human experience.
Skills:		- Apply personal healthcare communication methods in appropriate situations; - Analyze, interpret PREMS and employee experience data; - Apply tools developed by international organizations in the field of healthcare quality, including patient safety and patient experience.
Competencies:		- Analysis of PREMS data and development of recommendations for improving human experience - Development of strategies to improve patient and employee experience
Bibliography
No.	Reference
Required Reading
1	Reinhard Busse, Niek Klazinga, Dimitra Panteli, and Wilm Quentin (2019). Improving Healthcare Quality in Europe.OECD. European Observatory
2	Coulter A, Oldham J. (2016). Person-centred care: what is it and how do we get there? Future Hosp J. Jun;3(2):114-116. doi: 10.7861/futurehosp.3-2-114.
3	Bradshaw J, Siddiqui N, Greenfield D, Sharma A. (2022). Kindness, Listening, and Connection: Patient and Clinician Key Requirements for Emotional Support in Chronic and Complex Care. J Patient Exp.
Additional Reading
1	Andrea Mechanick Braverman, Elisabeth J. Kunkel, Leo Katz, et.al (2015). Do I buy it? How AIDET™ training changes residents’ values about patient care.
2	Perlo J, Balik B, Swensen S,et al. (2017). IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement
3	Thavapriya Sugavanam, Ben Fosh, James Close, et.al. (2018). Codesigning a Measure of Person-Centred Coordinated Care to Capture the Experience of the Patient: The Development of the P3CEQ
4	Finefrock D, Patel S, Zodda D, et.al (2018). Patient-Centered Communication Behaviors That Correlate With Higher Patient Satisfaction Scores. J Patient Exp.;5(3):231-235.
Other Information Sources
1	Tools \| Institute for Healthcare Improvement (ihi.org)
2	Pacientu ziņotā pieredze \| Slimību profilakses un kontroles centrs (spkc.gov.lv)
3	Pacientu pieredzes mērījumi \| Slimību profilakses un kontroles centrs (spkc.gov.lv)
4	The Beryl Institute
5	Leading the Way in Person-Centered Care Services \| Planetree