.
Quality Management
Study Course Description
Course Description Statuss:Approved
Course Description Version:4.00
Study Course Accepted:29.08.2024 11:14:51
| Study Course Information | |||||||||
| Course Code: | SVUEK_012 | LQF level: | Level 6 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Management; Public Management | Target Audience: | Medical Services | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Zane Tauriņa | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Institute of Public Health | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Riga, 9 Kronvalda boulevard, svek rsu[pnkts]lv, +371 67338307 | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 6 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 12 | ||||
| Classes (count) | 10 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 20 | ||||
| Total Contact Hours | 32 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | In management science. | ||||||||
| Objective: | The objective of the study course is to achieve an understanding of the actions involved in a quality management system through systematic study of theoretical material and independent learning. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Understanding of basic concepts and terminology. Quality management system principles, benefits of implementation. Customer, identifying their needs. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 2 | A process approach to developing a quality management system. The cost of quality. Quality standards, areas of control thereof, differences therein. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 3 | Quality manager, requirements, competences. Quality management system documentation, importance thereof. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 4 | Quality indicators, measurement and analysis thereof. | Lectures | 1.00 | auditorium | |||||
| Classes | 2.00 | auditorium | |||||||
| 5 | Internal quality audit, planning, conduct, auditor requirements. | Lectures | 1.00 | auditorium | |||||
| Classes | 2.00 | auditorium | |||||||
| 6 | Continuous improvement of the quality management system, corrective and preventive actions, analysis of their effectiveness. | Lectures | 1.00 | auditorium | |||||
| Classes | 3.00 | auditorium | |||||||
| Assessment | |||||||||
| Unaided Work: | Work with study materials. Work on and presentation of assignments and independent learning. | ||||||||
| Assessment Criteria: | Systematic testing of practical skills during classes. A written exam with theoretical questions and practical work. | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | As a result of completing the study course, the student acquires the basic knowledge to outline, apply and evaluate the suitability of the basic principles of a quality management system in the development of an industry-specific management system. | ||||||||
| Skills: | The student acquires the ability to briefly describe, analyse and develop the systemic interrelationships of an organisation’s activities, to identify measures for improving the quality management system in a specific sector. | ||||||||
| Competencies: | The student will be able to independently analyse information and show initiative in applying quality management principles to address process improvement in the field of public health. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Leilands, J. Kvalitātes vadības sistēmas. Rīga, Latvijas Vēstnesis, 2009. Jaunā ISO 9001:2008 standarta prasību skaidrojums. (akceptējams izdevums) | ||||||||
| 2 | Janauska, J., Mazais, J., Salenieks, N. Eiropas Izcilības modelis. Studiju burtnīca. RKI, 2005. (akceptējams izdevums) | ||||||||
| 3 | Kvalitātes pārvaldības sistēmas. Prasības (ISO 9001:2008) : LVS EN ISO 9001, 2009. g. 29. janvāris : aizstāj LVS EN ISO 9001:2000 A un LVS EN ISO 9001:2001 L : Eiropas standarts EN ISO 9001:2008, pārņemts Latvijas standarta statusā = Quality management systems - Requirements (ISO 9001:2008) Rīga : Latvijas Standarts, 2009. 65 lp. : sh., tab. Latvijas standarts (akceptējams izdevums) | ||||||||
| 4 | Kvalitātes pārvaldības sistēmas. Pamatprincipi un terminu vārdnīca : LVS EN ISO 9000:2015 : aizstāj LVS EN ISO 9000:2006 A, LVS EN ISO 9000:2007 L = Quality management systems - Fundamentals and vocabulary (ISO 9000:2015). Rīga : Latvijas Standarts, 2015. 51 lpp. : ilustrācijas. Latvijas standarts . | ||||||||
| Additional Reading | |||||||||
| 1 | Vides pārvaldības sistēma. 2004. ISO 14001 | ||||||||
| 2 | Arodveselības un darba drošības vadības sistēma. 2007. OHSAS 18001 | ||||||||
| Other Information Sources | |||||||||
| 1 | www.kvalitate.lv | ||||||||
| 2 | http://www.iso.ch. | ||||||||
