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Diplomatic Protocol and Business Etiquette
Study Course Description
Course Description Statuss:Approved
Course Description Version:1.00
Study Course Accepted:13.03.2024 09:09:25
| Study Course Information | |||||||||
| Course Code: | SZF_032 | LQF level: | Level 6 | ||||||
| Credit Points: | 2.67 | ECTS: | 4.00 | ||||||
| Branch of Science: | Politics | Target Audience: | Political Science | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Sintija Stipre | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Faculty of Social Sciences | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Dzirciema street 16, Rīga, szf rsu[pnkts]lv | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 15 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 30 | ||||
| Classes (count) | 5 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 10 | ||||
| Total Contact Hours | 40 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | In order to successfully complete the study course, students must have prior knowledge of the basic principles and development of international relations, the basic principles of foreign policy making, and the basics of diplomacy. | ||||||||
| Objective: | The aim of the course is to introduce students to the importance of diplomatic protocol in the formation of international relations, to develop an understanding of the officials of the diplomatic corps and to examine the differences in business etiquette in different cultures. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | The concept of diplomatic protocol and business etiquette. State protocol. The highest officials of the country. The specifics of diplomats' work and the importance of protocol in it. | Lectures | 1.00 | auditorium | |||||
| 2 | Structure of the diplomatic service. Differences between a diplomatic mission and a consular institution. Diplomatic ranks. Competence of Honorary Consuls. | Lectures | 1.00 | auditorium | |||||
| 3 | Diplomatic Corps. Diplomatic list. Dean and its functions. Protocol procedure, its types. Principles of group photo making. | Lectures | 1.00 | auditorium | |||||
| 4 | National anthem label. Protocol order of flags. Principles of forming a line of flags. | Lectures | 1.00 | auditorium | |||||
| 5 | National anthem label. Protocol order of flags. Principles of forming a line of flags. | Lectures | 1.00 | auditorium | |||||
| 6 | Seminar on the topics of lessons 1 - 5. | Classes | 1.00 | auditorium | |||||
| 7 | Types and categories of visits. Structure of the visit program. Selection of official gifts, presentation etiquette. | Lectures | 1.00 | auditorium | |||||
| 8 | Organization of international conferences. Types of delegations, their reception and protocol service. | Lectures | 1.00 | auditorium | |||||
| 9 | Types of invitations. Drawing up an invitation. Response to invitation. Principles of creating guest lists. | Lectures | 1.00 | auditorium | |||||
| 10 | Reception and vin d'honeur proceedings. Greetings and farewells. Handshake etiquette. Dating. Social conversations at official events. | Lectures | 1.00 | auditorium | |||||
| 11 | Seminar on the topics of lessons 6 and 10. | Classes | 1.00 | auditorium | |||||
| 12 | Organizing an official meal. Table manners. Toast. The status and duties of the guest of honor. | Lectures | 1.00 | auditorium | |||||
| 13 | Dress codes. Business casual and formal wear. | Lectures | 1.00 | auditorium | |||||
| 14 | Dress codes. Festive and festive outfits. Choosing a dress code appropriate to the nature of the event. | Lectures | 1.00 | auditorium | |||||
| 15 | Seminar on the topics of lessons 12-14. | Classes | 1.00 | auditorium | |||||
| 16 | Diplomatic and business correspondence. Specifics of protocol correspondence. Correspondence language. Forms of speech. | Lectures | 1.00 | auditorium | |||||
| 17 | Diplomatic and business correspondence. Specifics of protocol correspondence. Correspondence language. Forms of speech. | Lectures | 1.00 | auditorium | |||||
| 18 | Telephone etiquette. Mourning etiquette. | Lectures | 1.00 | auditorium | |||||
| 19 | Seminar on the topics of lessons 16-18. | Classes | 1.00 | auditorium | |||||
| 20 | Presentations | Classes | 1.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Students must study the compulsory literature in detail, independently prepare the tasks assigned at home. In order to evaluate the quality of the study course as a whole, the student must fill out the study course evaluation questionnaire on the Student Portal. | ||||||||
| Assessment Criteria: | The final mark will be the sum of all marks. Knowledge will be evaluated in a 10-point system: Participation in lectures and seminars - activity and quality of answers 20%, written homework 30%, exam grade 50%. | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | Knowledge of the importance of business etiquette and diplomatic protocol in official communication between countries and officials. Knowledge of the structure of the diplomatic and consular service, the competence of honorary consuls. Knowledge of official gift selection criteria and presentation etiquette, knowledge of the principles of holding an official meal, as well as the role and responsibilities of the guest of honor. Students will gain knowledge of bereavement etiquette, including condolence book design and condolence etiquette. Students will be given knowledge about behavior in reception. Students will gain knowledge about the types of business cards and the etiquette of their use, the etiquette of telephone calls, knowledge of dress codes. Theoretical knowledge will be strengthened in seminars by performing practical tasks. | ||||||||
| Skills: | Skills to apply behavioral norms and non-verbal gestures in official communication with official representatives of different countries in both business and diplomatic environments. The ability to organize official events, visits and meals, the ability to welcome and serve guests according to protocol, to draw up a business correspondence document and to make protocol lists. The skill of making a line of flags according to the etiquette and making a group of people for the official photo. | ||||||||
| Competencies: | As part of the study course, students will supplement their competence in diplomatic protocol as a set of special norms regulating international relations, get an idea of its meaning and practical expression, and also gain broader competences about the importance of business etiquette in business communication. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Feltham R.G. Diplomatic Handbook. 8ht edition. Boston: Martinus Nijhoff Publishers, Leiden: 2004. (Diplomātiskā protokola elementi - uzvedības normas un ceremoniju standarti - pastāv kā paražas, tādēļ grāmatas par minēto tēmu tiek izdotas reti). | ||||||||
| 2 | Odiņa A. Protokols. Rīga: Paraugtipogrāfija, 1998. (Diplomātiskā protokola elementi - uzvedības normas un ceremoniju standarti - pastāv kā paražas, tādēļ grāmatas par minēto tēmu tiek izdotas reti). (latviešu plūsmai) | ||||||||
| 3 | Odiņa A. Lietišķās un oficiālās uzvedības grāmata. Rīga: Apgāds Zelta grauds, 2011. (Lietišķās etiķetes pamati, kas ietver apģērba kodus un uzvedības normas oficiālajā saskarsmē ir pastāvīgi standarti, kas laika gaitā praktiski nemainās, tādēļ ir iespējams izmantot arī senāk izdotas grāmatas par minēto tēmu) (latviešu plūsmai) | ||||||||
| 4 | Innis P., McCaffre M. J., Sand R.M. Protocol. The Complete Handbook of Diplomatic, Official & Social Usage. Durban House Publishing Company, Inc.: 2002. (Diplomātiskā protokola elementi - uzvedības normas un ceremoniju standarti - pastāv kā paražas, tādēļ grāmatas par minēto tēmu tiek izdotas reti). | ||||||||
| 5 | Ķestere I. Lietišķā etiķete. Eiropas pieredze. Rīga: Zvaigzne ABC, 2016. (latviešu plūsmai) | ||||||||
| 6 | 1961. gada Vīnes konvencija par diplomātiskajiem sakariem. Latvija konvencijai pievienojusies 13.02.1992. | ||||||||
| 7 | 1963. gada Vīnes konvencija par konsulārajiem sakariem. Latvija konvencijai pievienojusies 13.02.1992. | ||||||||
| 8 | Diplomātiskā un konsulārā dienesta likums. Pieņemts Latvijas Republikas Saeimā 21.09.1995., ar grozījumiem, kas pieņemti līdz 29.10.2021. | ||||||||
| Additional Reading | |||||||||
| 1 | Sirka L. Jaunā zelta uzvedības grāmata. Rīga: Sprīdītis, 1994 (latviešu plūsmai) | ||||||||
| 2 | Kisindžers H. Diplomātija. 2. izdevums. Rīga: Jumava, 2005. (latviešu plūsmai) | ||||||||
| 3 | Roberts I. Satow’s Diplomatic Practice. 6th Edition. Oxford University Press: 2011. | ||||||||
| 4 | G. R. Berridge and Alan James. A Dictionary of Diplomacy. 2nd Edition. New York, Palgrave: 2004. | ||||||||
| 5 | Filma „King’s Speech”. 2010, režisors Tom Hooper | ||||||||
