Sustainable Business Process Management

Study Course Description

Course Description Statuss:Approved

Course Description Version:1.00

Study Course Accepted:06.03.2024 15:19:43

Study Course Information
Course Code:		SZF_087		LQF level:		Level 6
Credit Points:		3.33		ECTS:		5.00
Branch of Science:		Management; Business Management		Target Audience:		Business Management
Study Course Supervisor
Course Supervisor:		Jekaterina Pankova
Study Course Implementer
Structural Unit:		Faculty of Social Sciences
The Head of Structural Unit:
Contacts:		Dzirciema street 16, Rīga, szfrsu[pnkts]lv
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		7	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		14
Classes (count)		7	Class Length (academic hours)		2	Total Contact Hours of Classes		14
Total Contact Hours								28
Part-Time - Semester No.1
Lectures (count)		4	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		8
Classes (count)		5	Class Length (academic hours)		2	Total Contact Hours of Classes		10
Total Contact Hours								18
Study course description
Preliminary Knowledge:
The basics of economics, microeconomics and mathematics.
Objective:
To improve understanding and knowledge of the essence of business processes and the necessity of their management for successful operation and development of the company. To promote the acquisition of business process management skills based on Lean and Six Sigma methodologies, their methods and practical examples of building new business processes, analysing existing business processes and making improvements.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	Importance of business processes for sustainable development of a company.			Lectures		1.00	auditorium
2	Business process simulation – Lean game.			Classes		3.00	auditorium
3	Methods of business process analysis.			Lectures		2.00	auditorium
4	Business process modelling using BPMN notation.			Classes		2.00	auditorium
5	Introduction of Lean and Six Sigma in a company.			Lectures		1.00	auditorium
6	Process improvement project management. Continuous improvement management.			Lectures		2.00	auditorium
7	Principles of effective communication when making changes in a company.			Lectures		1.00	auditorium
8	Implementing an improved process in a company.			Classes		2.00	auditorium
Topic Layout (Part-Time)
No.	Topic			Type of Implementation		Number	Venue
1	Importance of business processes for sustainable development of a company.			Lectures		0.50	auditorium
2	Business process simulation – Lean game.			Classes		2.00	auditorium
3	Methods of business process analysis.			Lectures		1.00	auditorium
4	Business process modelling using BPMN notation.			Classes		1.00	auditorium
5	Introduction of Lean and Six Sigma in a company.			Lectures		1.00	auditorium
6	Process improvement project management. Continuous improvement management.			Lectures		1.00	auditorium
7	Principles of effective communication when making changes in a company.			Lectures		0.50	auditorium
8	Implementing an improved process in a company.			Classes		2.00	auditorium
Assessment
Unaided Work:
Development of summaries. Development of an individual project. In order to evaluate the quality of the study course as a whole, the student must fill out the study course evaluation questionnaire on the Student Portal.
Assessment Criteria:
Attendance of lectures and seminars – 5%; Participation in seminars (activity and quality of answers, tests, group work) – 20%; Assessment of summaries – 15%; Individual project – 20%; Exam grade – 40%.
Final Examination (Full-Time):		Exam (Written)
Final Examination (Part-Time):		Exam (Written)
Learning Outcomes
Knowledge:		On successful completion of the study course, students will acquire knowledge of business process analysis methods: non-value adding activities, process loss identification and elimination; process visualization – process mapping; measurement of key process performance indicators; process flow management; addressing the causes of problems; process risk analysis. Students will learn effective methods for implementation of new or improved business processes, continuous improvement culture, and change management in a company.
Skills:		After the completion of the study course, students will be able to identify, visualize and analyse business processes of a company, to develop improved process scenarios by performing a comparative analysis of them, as well as to make suggestions for the introduction of improvements. Students will be able to develop plans for the implementation of new or improved processes, as well as know the principles of effective communication when implementing changes in a company.
Competencies:		Students will gain competence in business process management, new process development, and improvement of existing processes based on Lean and Six Sigma methodologies.
Bibliography
No.	Reference
Required Reading
1	Rachael A. 2021. Lean Six Sigma.
2	Maurya A. 2012. Running Lean. O'Reilly Media, Inc.
3	Babris S., Kaļķis H., Pikšs M., Sorokins V. 2021. Praktiskais LEAN. BEA.
4	Babris S., Kaļķis H., Mūrnieks J., Piekuss U. 2016. Lean risinājumi efektīvākam biznesam. BEA.
Additional Reading
1	Bergman B., Klefsjo B. 2010. Quality from Customer Needs to Customer Satisfaction. Studentlitteratur AB.
2	Shaffie S., Shahbazi S. 2012. Lean Six Sigma. The McGraw-Hill.
3	Alvarez C. 2014. Lean Customer Development: Building Products Your Customers Will Buy. O'Reilly Media, Inc.