Communication Psychology and Communication Skills

Study Course Description

Course Description Statuss:Approved

Course Description Version:15.00

Study Course Accepted:22.08.2024 08:52:14

Study Course Information
Course Code:		VPUPK_291		LQF level:		Level 6
Credit Points:		2.00		ECTS:		3.00
Branch of Science:		Psychology		Target Audience:		Midwifery; Public Health; Nursing Science
Study Course Supervisor
Course Supervisor:		Elīna Zelčāne
Study Course Implementer
Structural Unit:		Department of Health Psychology and Paedagogy
The Head of Structural Unit:
Contacts:		5 J. Asara Street, vppkrsu[pnkts]lv, +37167061587
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		6	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		12
Classes (count)		10	Class Length (academic hours)		2	Total Contact Hours of Classes		20
Total Contact Hours								32
Study course description
Preliminary Knowledge:
Secondary school knowledge of social sciences.
Objective:
To develop ability to discuss based on arguments the psychological aspects of interrelationships and the importance of successful professional communication during the implementation of the health care process; to promote the development and improvement of communication skills.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	The concept of communication, communication process, its characteristics. Factors influencing communication. Types of communication, their characteristics: verbal, non-verbal communication. Communication at community level to change health behaviour.			Lectures		1.00	auditorium
2	Basics of clinical interviewing. Open and closed questions. Paraphrase. Motivational interview.			Lectures		1.00	auditorium
3	Emotions, their role in everyday life and in the treatment process. Working with different patient groups.			Lectures		1.00	auditorium
4	Stress and stress management. Professional burnout and its prevention.			Lectures		1.00	auditorium
5	Conflict, types of conflicts, causes of conflicts, conflict resolution.			Lectures		1.00	auditorium
6	Teleconsultation. Application of digital technologies for professional communication.			Lectures		1.00	auditorium
7	Basics of clinical interviewing. Motivational interview.			Classes		2.00	auditorium
8	Working with different patient groups.			Classes		2.00	auditorium
9	Stress and stress management. Professional burnout.			Classes		2.00	auditorium
10	Conflicts, their causes, types and resolution methods.			Classes		2.00	auditorium
11	Clinical cases.			Classes		2.00	auditorium
Assessment
Unaided Work:
Independent review of the literature; completion of tasks added in e-studies.
Assessment Criteria:
Independent work in lectures (tasks in work sheets), active participation in practical classes, completing required tasks, participating in simulations and self-experience exercises – 40%. Analysis of the communication situation according to certain criteria – 60%. Please complete the course evaluation form in e-studies.
Final Examination (Full-Time):		Exam (Written)
Final Examination (Part-Time):
Learning Outcomes
Knowledge:		Describes the types of communication; describes the role of communication in the health care process in the clinical setting; names the aspects of professional communication in the model of communication with the patient in the clinical setting; understands clinical interview and counseling techniques; describes the conflict, its causes and solutions; understands the importance of stress in professional activities.
Skills:		Students recognize and describe different emotions; during simulations professionally lead the conversation, collecting the anamnesis and conducting the motivational interview; apply conflict resolution skills in simulated learning situations; identify situations that increase a risk of burnout; evaluate own resources, burnout risks and skills to be improved in professional communication; conflict resolution skills are applied in simulated learning situations.
Competencies:		Ability to argue and to ground the opinion about various communication situations in clinical setting, as well as about the importance of professional communication during the implementation of the health care process. Ability to select and to apply appropriate clinical interview techniques and methods, as well as conflict resolution skills.
Clinical Skills:
No.	Skill					Level
1	Application of voice and speech qualities in consulting					B2 - Intermediate level
2	Asking questions					B2 - Intermediate level
3	Eye contact in consulting					B2 - Intermediate level
4	Encouraging					B2 - Intermediate level
5	Paraphrasing					B2 - Intermediate level
6	Summarizing					B2 - Intermediate level
Bibliography
No.	Reference
Required Reading
1	K.Mārtinsone, V.Sudraba (Red.). (2019). Veselības psiholoģija: Teorijas un prakses starpdisciplinārā perspektīva. Rīga: RSU.
2	Arnold, E., & Boggs, K. U. (2019). Interpersonal relationships: Professional communication skills for nurses (7th ed.). Elsevier Saunders.
3	Levina, J., Mārtinsone, K. (2016). Konsultēšana un konsultatīvā psiholoģija. Rīga:RSU.
4	Balzer-Riley, J. (2012). Communication in nursing (7th ed.). St. Louis, Mo.: Elsevier. (akceptējams izdevums)
5	Ārvalstu studentiem/For international students
6	Arnold, E., & Boggs, K. U. (2019). Interpersonal relationships: Professional communication skills for nurses (7th ed.). Elsevier Saunders.
7	Balzer-Riley, J. (2012). Communication in nursing (7th ed.). St. Louis, Mo.: Elsevier. (akceptējams izdevums)
Additional Reading
1	Journal of Health Communication.
2	Levounis, P., Arnaout, B., & Marienfeld, C. (Eds.). (2017). Motivational Interviewing for Clinical Practice. American Psychiatric Association Publishing: Washington, DC.
3	Sommers-Flanagan, J., & Sommers-Flanagan, R. (2015). Clinical interviewing (5th ed.). John Wiley & Sons, Inc.