.
Quality Management
Study Course Description
Course Description Statuss:Approved
Course Description Version:5.00
Study Course Accepted:02.02.2024 12:25:47
| Study Course Information | |||||||||
| Course Code: | KSK_142 | LQF level: | Level 7 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Management | Target Audience: | Communication Science | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Ivans Jānis Mihailovs | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Faculty of Social Sciences | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Dzirciema street 16, Rīga, szf rsu[pnkts]lv | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 6 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 12 | ||||
| Classes (count) | 4 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 8 | ||||
| Total Contact Hours | 20 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Management Science. | ||||||||
| Objective: | To deepen the understanding of students about the nature and processes of quality management systems, application and implementation of their requirements in the work of an organisation; to update main basic principles of ensuring quality management. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Understanding of quality and its purpose. | Lectures | 2.00 | auditorium | |||||
| 2 | Quality of goods and services. | Classes | 1.00 | auditorium | |||||
| 3 | Quality management aspects. ISO quality. | Lectures | 1.00 | auditorium | |||||
| 4 | Factors affecting the quality of work of an organisation. | Classes | 1.00 | auditorium | |||||
| 5 | Process description tools. | Lectures | 1.00 | auditorium | |||||
| 6 | Quality of work of an organisation. | Lectures | 1.00 | auditorium | |||||
| 7 | Data summarising and analysis tools. | Classes | 2.00 | auditorium | |||||
| 8 | Economic efficiency of quality management. | Lectures | 1.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Analysis of the quality management system – presentation. | ||||||||
| Assessment Criteria: | According to a 10-point grading scale, in accordance with the procedure set by RSU: Participation in seminars – 20%. Presentation – 40%. Examination – 40%. | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | After mastering the study course students understand the nature and significance of quality management systems in professional activity, know organisation quality management tools and possibilities for their use. | ||||||||
| Skills: | After mastering the study course students evaluate the interconnection between quality management processes and activities. | ||||||||
| Competencies: | After mastering the study course students develop proposals contributing to the development of quality management in a selected organisation. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Zygon Baltic Consulting: Kvalitātes vadības sistēma – KVS pamati (1.daļa). – Rīga: Biznesa partneri. | ||||||||
| 2 | Lāmanens K., Tominens K. (2007) Procesu vadības izcilības kritēriji. Rīga: Biedrība „Latvijas Biznesa konsultantu asociācija”. | ||||||||
| 3 | Leilands J. (2009) Kvalitātes vadības sistēmas. Jaunā ISO 9001:2008. Rīga: LV. | ||||||||
| 4 | Bergman, B., Klefsjö, B. (2010) Quality: From Customer Needs to Customer Satisfaction. – Lund: Studentlitteratur AB. | ||||||||
| 5 | LVS EN ISO 9000:2007 Kvalitātes pārvaldības sistēmas. Pamatprincipi un terminu vārdnīca (Quality management systems. Terminology and vocabulary (ISO 9000: 2005) | ||||||||
| Additional Reading | |||||||||
| 1 | Forands I. (2009) Biznesa vadības tehnoloģijas. Rīga: Latvijas Izglītības fonds. | ||||||||
| 2 | Potoski, M., Prakash, A. (2013) Do Voluntary Programs Reduce Pollution? Examining ISO 14001’s Effectiveness across Countries. The Policy Studies Journal, Vol. 41, No. 2. | ||||||||
| Other Information Sources | |||||||||
| 1 | Charles D. Shaw, Isuf Kalo. A background for national quality policies in health systems. WHO, 2002. (http://www.euro.who.int/__data/assets/pdf_file/0019/142066/…) | ||||||||
| 2 | Latvijas Kvalitātes asociācija http://www.kvalb.lv/ | ||||||||
| 3 | International Organization for Standardization https://www.iso.org | ||||||||
