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Negotiation and Professional Relationship-Building Skills

Study Course Description

Course Description Statuss:Approved
Course Description Version:6.00
Study Course Accepted:29.08.2024 11:14:35
Study Course Information
Course Code:LUSDK_208LQF level:Level 6
Credit Points:2.00ECTS:3.00
Branch of Science:Communication SciencesTarget Audience:Social Welfare and Social Work
Study Course Supervisor
Course Supervisor:Daina Vanaga
Study Course Implementer
Structural Unit:Department of Rehabilitation
The Head of Structural Unit:
Contacts:Riga, 26a Anninmuizas boulevard, socdkatrsu[pnkts]lv, +371 67061575
Study Course Planning
Full-Time - Semester No.1
Lectures (count)6Lecture Length (academic hours)2Total Contact Hours of Lectures12
Classes (count)10Class Length (academic hours)2Total Contact Hours of Classes20
Total Contact Hours32
Part-Time - Semester No.1
Lectures (count)3Lecture Length (academic hours)2Total Contact Hours of Lectures6
Classes (count)7Class Length (academic hours)2Total Contact Hours of Classes14
Total Contact Hours20
Study course description
Preliminary Knowledge:
Communication psychology; group psychology
Objective:
To improve students’ knowledge and practical skills in the establishment of professional relationships and conversation in social work with different groups of clients. To build understanding of professional communication and art of reasoning to bypass client’s resistance. To obtain knowledge of motivational interviewing, to create and develop skills for the use of motivational conversations in practice in work with clients. To identify key aspects in individual counselling and interaction with the group in the process of behavioural change. To promote students’ understanding of the basic principles of professional relationships. To provide students with the opportunity to promote communication management abilities and skills in practical training.
Topic Layout (Full-Time)
No.TopicType of ImplementationNumberVenue
1Behavioural change theory and process.Lectures2.00auditorium
2Description of change stages.Classes2.00auditorium
3Motives and motivation, understanding and theoretical justification of concepts. External and internal motivation.Lectures2.00auditorium
4Method of motivational interview in professional communication.Classes2.00auditorium
5History of a motivational interview. Definition, nature and content of motivational interview in work with different client groups.Lectures2.00auditorium
6Description and principles of the basic approach of motivational interview in professional communication, counsellor’s attitudes.Classes4.00auditorium
7Communication techniques. Reflection in professional communication. Reasoning skills in work with client’s resistance.Classes2.00auditorium
Topic Layout (Part-Time)
No.TopicType of ImplementationNumberVenue
1Behavioural change theory and process.Lectures1.00auditorium
2Description of change stages.Classes1.00auditorium
3Motives and motivation, understanding and theoretical justification of concepts. External and internal motivation.Lectures1.00auditorium
4Method of motivational interview in professional communication.Classes2.00auditorium
5History of a motivational interview. Definition, nature and content of motivational interview in work with different client groups.Lectures1.00auditorium
6Description and principles of the basic approach of motivational interview in professional communication, counsellor’s attitudes.Classes2.00auditorium
7Communication techniques. Reflection in professional communication. Reasoning skills in work with client’s resistance.Classes2.00auditorium
Assessment
Unaided Work:
Active participation in lectures and practical classes – 40%, preparation of a public speech (5 min) – 10%, preparation for a staged speech with a client in the auditorium – 10%, preparation of a report and a presentation – 40%.
Assessment Criteria:
Implementation of a staged conversation with a client in the auditorium – 50%; report – 30% and presentation – 20%.
Final Examination (Full-Time):Exam (Written)
Final Examination (Part-Time):Exam (Written)
Learning Outcomes
Knowledge:Students know the approaches of communication psychology and the possibilities of using them in leading a conversation. Understand the concepts of professional contact, reasoning, professional relationships and their specifics in the social care and social rehabilitation environment.
Skills:Students can reason their opinions, use communication techniques to lead a conversation, as well as listen professionally.
Competencies:Students are competent to integrate guidelines for theoretical concepts of communication psychology into the practical process of conversation and establishment of professional relationships.
Bibliography
No.Reference
Required Reading
1Philip Heslop & Cathrun Meredith. SOCIAL WORK From Assessment to Intervention. SAGE Los Angeles / London / New Delhi / Singapore / Washington DC / Melbourne, 2019, 241 - 257 p
2E.Apine Vērtības sociālajā darbā ar sociālo gadījumu // Roga – Vailza, V., Ozola, I., & Aqpine, E., Sociālais darbs ar gadījumu. Prakse teorijā. Rīga, LM, 2021, 1. un 2.daļa, 2021.
Additional Reading
1Vidnere M., Nucho A.O. Intervēšanas prasme. Raka, Rīga, 2012
2Bolis J. Mediācija un sarunas . Juridiskā koledža. Rīga, 2015
3D.Goulmens Tava emocionālā inteliģence. Jumava, Rīgā. 2019
4Omārova S. Cilvēks runā ar cilvēku. – Rīga, Kamene, 2009
5Motivācijas intervija ar injicējamo narkotiku lietotājiem. Metodiskās rekomendācijas HIV/AIDS profilakses programmas sociālajiem darbiniekiem. International HIV/AIDS ALLIANCE, 2004., 106 lpp.
6Trotter, C. Working with Involuntary Clients. London: SAGE Publications, 2006
7William R.Miller, Stephen Rollnick. Motivational interviewing, Helping People Change. (3 rded), THE GUILFORD PRESS, New York London, 2013, 432 p
8Psihosociālais sociālais darbs sistēmiskajā pieejā. Rokasgrāmata. SIF. Nodibinājums „C modulis”, Jūrmala, Latvija, 2015
Other Information Sources
1Interneta resursi
2www.socialaisdarbs.blogspot.com
3https://motivationalinterviewing.org/
4https://www.lm.gov.lv/lv/socialais-darbs-ar-gadijumu