Conflicts and Resolution Strategies (LF_627)
About Study Course
Objective
To develop students' conflict management competence in business communication in problem solving, to enable students to improve their communicative competence for effective promotion of communication process in professional work environment.
Prerequisites
General Psychology, Developmental Psychology, Biological Basics of Psychology.
Learning outcomes
Conflict theory of professional communication implementation, ensuring effective communication and management of communication.
• Encourage initiatives to find new solutions in society by understanding their internal resources.
• Improve the ability to identify the causes of conflict in professional activity.
• Will be able to analyse social interaction in conflict situations in a professional environment.
• Strengthen the ability to conduct constructive dialogue in professional communication.
• Improve the ability to provide positive interaction in professional communication.
Integrate in practice conflict diagnosis, management, resolution. Mediation competencies.
Study course planning
| Study programme | Study semester | Program level | Study course category | Lecturers | Schedule |
|---|---|---|---|---|---|
| Elective courses, C-kursi | 2 | Free choice |
