Human Experience in Health Care (SZF_112)
About Study Course
Objective
The aim of the study course is to provide theoretical and practical knowledge about the concept of human experience, its role in ensuring the quality of health care. The study course includes the concepts, tools, research results and good practice examples developed by the World Health Organization (WHO), IHI (Institute for Healthcare Improvements), The Beryl Institute, Planetree organization on the experience of patients and healthcare workers, community and public health literacy. Upon successful completion of the course, students will understand the importance of human experience in the context of healthcare quality, will be familiar with available evidence-based information sources, tools recommended by international organizations, and will be able to analyze national Patient Reported Experience Measurement (PREMS) data.
Prerequisites
Not required.
Learning outcomes
- Know and understand the definition and elements of human experience, its role in the concept of healthcare quality;
- Understand the benefits of personalized healthcare;
- Know personal health communication methods;
- Know international measurements of patient and employee experience and be able to analyze data;
- Know the elements of employee experience strategy;
- Know international organizations and be familiar with the tools and concepts offered by them in the field of human experience.
- Apply personal healthcare communication methods in appropriate situations;
- Analyze, interpret PREMS and employee experience data;
- Apply tools developed by international organizations in the field of healthcare quality, including patient safety and patient experience.
- Analysis of PREMS data and development of recommendations for improving human experience
- Development of strategies to improve patient and employee experience
Study course planning
| Study programme | Study semester | Program level | Study course category | Lecturers | Schedule |
|---|---|---|---|---|---|
| Health Communication, VKM | 1 | Master’s | Required | Vita Šteina | |
| Health Management, VVM | 1 | Master’s | Required | Vita Šteina |
