Frequently Asked Questions
- Where is Student Services located?
Student Services is located in entrance hall of the RSU Main Building at 16 Dzirciema iela, Room K-100.
- Can Student Services answer questions about my study process and specific questions about studies at RSU?
Student Services employees will do their best to answer students’ questions and help them. In case we are not able to help you, we will redirect you to the right structural unit that might be able to do so.
- How can I apply for academic leave?
You can apply for academic leave electronically via the MyRSU portal through the e-services section “Applications and inquiries” / RSU e-services. The document can be also found in the Application forms section. For more details see Section 8 of the RSU Internal Rules and Regulations for Studies on academic leave (the document can be found here under the "Studies" tab).
* Remember that you cannot have any outstanding library fees!
- Student references and academic transcripts
- Can someone else retrieve my references or academic transcript on my behalf?
We can give your references or academic transcript to another person, if you have indicated this when you requested the paperwork in question. Please include the name, surname and personal identity number of the person in question. You can confirm your request by sending an email to studentuserviss
rsu[pnkts]lv. The email must be sent from your official student email account, or you can leave a comment via the MyRSU portal. The person indicated in the request will have to present their student ID, passport or national ID card.- I am a former student and I need a transcript listing all study courses I attended at RSU. Can you issue this kind of transcript?
Student Services does not issue transcripts on study courses that exmatriculated students have attended. Academic transcripts are issued by a faculty’s records manager. To receive an academic transcript, you must fill out an application form, in which you have to indicate the number of copies you want and the language (Latvian or English) of the transcript. You can then submit the application to Student Services. If you were exmatriculated more than two years ago, please get in touch with the RSU Records Management and Archives Department (+37167602134, dpad
rsu[pnkts]lv).- How long does it take to prepare the documents I have requested?
Transcripts are usually issued within 2-3 working days. Please note that in January, February, June and July it may take up to 20 working days to issue documents.
- Can I receive an academic transcript for the current semester?
Unfortunately not, Student Services can only issue academic transcripts for active students (or students on academic leave) for completed semesters.
- I’m requesting a study, or exam leave from my employer and need a statement from the university to verify this. Can you issue a statement like this?
Yes, we can issue a statement to request a leave for studies and exams. You can request it via the MyRSU portal: "Application and inquires" > "Inquiry request" > "Reference request". Please note that you are required to leave a comment indicating the purpose of the statement.
- Student ID
- Why do I need a student ID?
Students need a student ID in order to be able to borrow books from the library, enter university buildings, etc. You are also required to present your student ID when visiting Student Services.
- How do I replace a lost ID?
You can request a new student ID at Student Services. You will be asked to present another identity document in order to do so (a passport or national ID card).
- When can I renew my student ID?
As long as you are still a student, you can renew your student ID a week before it expires, or after its expiry date.
- Can someone else renew my student ID on my behalf?
Someone else can renew your student ID if you have made an official request. Please indicate the person’s name, surname and personal ID number. Send the request from your official student email account to studentuserviss
rsu[pnkts]lv. The person indicated in the request will have to present their student ID, passport or national ID card in order to receive or renew your student ID.
- Applications
Can I send my application via email?
Student Services accepts applications submitted via email. Bear in mind that Student Services ONLY accepts applications sent via your official RSU email account ending in @rsu.edu.lv!
